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Ridgewater CollegeInformation Technology Resources  
 
  

 
 

Frequently Asked Questions
 

 

 

General Questions

One of my network drives is missing.

Restarting your computer is the first thing to try if one of your network drives is missing. You need to be logged in to have your network drives mapped and something could have happened when you logged in. If you still don't have your drives after restarting call Computer Support.

My printer isn't printing.

Try turning your printer off and then on. If that doesn't work check the cords coming into your printer. If that still doesn't work send an email task to help.

Can you fix my home computer?

The IS Department repairs equipment that belongs to the college only.

My mouse jerks when I move it.

The rollers are dirty. Remove the ball and clean the rollers with a dry cloth (don't use any liquids).

How should I clean my monitor and computer?

Use damp cloth to clean monitor. Alcohol or 409 works well on the case.


Macintosh Questions

How can I rebuild my desktop?

Hold down the Apple and Option buttons during the boot process until it asks you if you want to rebuild the desktop. 

How do I boot on a CD-ROM?

Hold down the letter C during boot.


MNSCU System Questions

Access (Security)

To receive access to MNSCU you will need to fill out a form and submit it to the (Stacie Laughlin).

Help Desk Number (MNSCU Regional Center)

Call St. Cloud Operations at (320) 255-2066.

User ID & Password Info

You need to call this number (320) 654-5509.

Connectivity Problems

You need to call this number 800-818-8797.

 

Virus & Virus Hoax Questions

Do you have a current virus list?

Yes. Go to  Virus List.

Is my anti-virus software up-to-date?

PC Machines - Yes, if you are connected to the network and have a green "heart monitor" on your task bar (next to the time). It will automatically pull down the latest updates when you login.
If you don't see the green icon, you can ask the Help Desk to add this feature.
Mac Machines - Probably not, you will need to download the update manually (the automatic update is not an option).

Virus Scanning

If you think you may have a virus follow the steps below to check your drive.

  1. Click on Start
  2. Move Cursor up to Programs
  3. Move over to Cheyenne Antivirus for Windows
  4. Move over to the program Cheyenne Antivirus for Windows
  5. Click on Cancel when it asks you to make a rescue disk.
  6. Click on the Scanner button when the quick access window appears.
  7. Pick the drive you want to scan
  8. Click on the green arrow
  9. You will see a message pop up if you have a virus.
  10. Always try to cure it if it finds one.
  11. Click on the X in the top left hand corner when done.
It is a good idea to scan for viruses at least once a month. There are many web sites that will give you virus information if you have questions about one. Here are a few of them: If you receive an email warning you about a virus and you want to make sure it is not a hoax check out this website HoaxKill. If your email is a hoax you can send it to them and they will send it to everyone that has passed it on.

Scheduling Labs

If you need to schedule computer labs on the Willmar Campus call Bonnie Ogdahl at ext. 5109. To schedule computer labs on the Hutchinson Campus call Heather Wright at ext. 218 or Tari Niemeyer at ext. 295.